Product 02
AI Calling Agent
Phone calls at queue scale, without the queue.
Order confirmations, delivery scheduling, payment reminders, appointment bookings - the calls your team makes by the hundred, made instead by a voice agent that speaks Urdu and English, logs every outcome to your CRM, and hands the hard ones to a human with full context.
What it handles on the phone
Outbound campaigns that finish
Give it a list - COD confirmations, renewal reminders, collection follow-ups - and it works through the whole thing: dialing, retrying at sensible hours, and recording each outcome as structured data. A thousand-call backlog stops being a staffing problem.
Inbound answering with real routing
It answers, understands the reason for the call, resolves what's in its scope (order status, store hours, booking changes), and transfers the rest to the right person with a summary already on their screen - not a cold handoff.
Urdu, English, and the mix in between
Callers in this market switch language mid-sentence. The agent follows, replies in kind, and doesn't force anyone through a 'press 2 for Urdu' gate.
Averon Meta Agent
WhatsApp Business · connected to Odoo
Every call becomes a record
Recording, transcript, outcome code, and any promise made ('call back Thursday') land in your CRM or ERP automatically. Follow-ups get scheduled, not remembered.
Where it goes to work
The e-commerce operation drowning in COD confirmations
Four hundred orders a day, each needing a confirmation call before dispatch. The agent clears the list by 11am, flags the unreachables for SMS, and the dispatch team packs against confirmed orders only. Return-to-origin rates drop within the first month.
The clinic front desk
Tomorrow's appointment reminders go out by voice at 5pm; no-shows get offered the next slot automatically. The receptionist stops spending ninety minutes a day on the phone and the schedule stops leaking.
The credit control team
First-touch payment reminders - polite, scripted, consistent - are the agent's job. Human collectors start at touch three, with the transcript history showing exactly what was promised when.
Plugs into your telephony and your records
The agent sits on your existing numbers and writes to the systems your team already checks.
WhatsApp Business (fallback channel)
Odoo & SAP Business OneBefore you email us
Give us your worst calling list.
The one nobody wants - lapsed accounts, COD backlog, reminder calls. We'll run a supervised pilot against a slice of it and hand you the outcome report.